The Accounting Manager is responsible for the accounting operations of the TFL organization, the preparation of periodic financial reports and related budgets, and the ongoing development and maintenance of an adequate system of accounting procedures and internal controls that are designed to mitigate risks and ensure the accuracy of TFL’s reported financial results.  This position is essential to the execution of the ministry for Truth For Life.

Position Overview

Responsibilities: The Accounting Manager has the primary responsibility for TFL’s accounting and related systems. These accounting functions include (1) all aspects of internal and external financial and tax reporting in compliance with generally accepted accounting principles (GAAP); (2) the maintenance of accounting systems based on a comprehensive set of accounting procedures and internal controls; and (3) coordination of the budgeting process designed to both mitigate risk and ensure the accuracy of TFL’s reported financial results.

Qualifications: The Accounting Manager should have a bachelor’s degree in accounting or business administration with a minimum of 10+ years of progressively responsible experience with significant companies and/or non-profit organizations. It is preferred that the Accounting Manager is a CPA with some public accounting and auditing experience.

Organizational Structure: Reports to the COO and Executive Director; supervises accounting staff including contracted part-time staff; collaborates cross-functionally with other managers having specific departmental responsibilities including station relations, marketing, IT, digital, customer service, content and facilities. 

Working Conditions: Standard 40-hour workweek. Annually, 10 holidays, 2 vacation weeks (3 after 5 years of service) and up to 80 hours sick time that accumulates up to 13 weeks if unused. Primarily in an office environment with an ability to work virtually. If circumstances require, will be expected to travel or work on a weekend or an evening if necessary.

Principal Responsibilities

Accounting Functions:

Management:

• Oversee the operations of the accounting department; develop an organizational structure designed to achieve the department's goals and objectives
• Maintain a documented system of accounting policies and internal control procedures
• Manage outsourced functions (example- Avalara sales tax reporting system)

Financial/Tax/Other Reporting:

• Issue timely and complete monthly internal and annual external financial statements prepared on a GAAP basis
• Coordinate the annual audit with the external auditors
• Collaborate on the preparation of the corporate annual report
• Comply with all local, state, and federal government reporting requirements and related tax filings
• Handle annual state registrations as required and submissions to charitable rating organizations

Budgeting:

• Manage the production of the annual budget and forecasts
• Calculate variances from the budget and report significant issues to management
• Provide underlying financial analyses and related research that enable sound ministry financial decision-making
• Identify and implement cost-saving initiatives
• Recommend performance benchmarks and calculate and issue financial and operating metrics
• Develop a system of management cost reports

Transaction Processing:

• Ensure that accounts payable are paid in a timely manner
• Ensure that all reasonable discounts are taken on accounts payable
• Ensure that accounts receivable are collected promptly
• Ensure that payroll related accounting is handled in a timely manner
• Ensure that periodic bank reconciliations are completed
• Maintain the chart of accounts
• Maintain an orderly accounting filing and record retention systems

Other Functions:

• Handle the administration, extension and maintenance of accounting related software (i.e. QuickBooks)
• Evaluate, assess and implement new methods to improve accounting processes and related systems
• Oversee the daily cash management process and related policies
• Participate in organizational risk management evaluation and mitigation initiatives
• Present financial information and related analyses for TFL Board meetings
• Provide financial analyses related to capital projects and related planning  
• Collaborate with those responsible for human resources and payroll functions (Executive Director)
• Collaborate with others cross-functionally whose processes and procedures interface with the accounting department  

Write promotional and donor communications copy for Truth For Life. Copywriting entails a comprehensive understanding of Truth For Life’s brand and the ability to write creatively, succinctly, and compellingly in the voice of the ministry. The Communications Contract Writer will write all copy used for monthly direct mail, monthly blogs, the monthly Station Manager mailing, outbound emails, website and app copy, and the Monthly Marketing Notes used for program scripting. All written communications should be engaging, informative, reflect a comprehensive understanding of the subject matter, and, when intended, compel readers to respond to an offer.

Payment for work will be invoiced no later the 10^th of the following month and be itemized on the invoice. 

Accountabilities

Book Blogs

Read/review the two books offered each month by Truth For Life.

a. Write a blog post summarizing and promoting each book (two blogs each month)

b. Write direct mail copy promoting each of the two books for use in Truth For Life’s monthly mailing

c. Write online store copy descriptions for the monthly books

Donor Communications Copy 

Draft copy as requested to communicate with donors either via direct mail or through outbound email as assigned. (Typically needed a few times a year, outside of year-end).

Promotional Outbound Email Copy 

Write copy for all outbound emails, including the monthly Truthpartner resource email, Truthpartner acquisition emails, welcome series emails, and other outbound communications throughout the year.

Year End Giving Campaign

Write copy to encourage donors to support Truth For Life by giving generously at year end.

Use talking points created collaboratively with the TFL team within the framework of the year-end campaign created by TFL.

Radio Stations

Summarize the programs and promotions at Truth For Life each month in a package sent to radio station managers. This includes talking points, content descriptions, and social media posts.

Write two audio promos each month that promote the book offers.

Monthly Marketing Notes

Prepare monthly marketing notes used for program scriptwriting. The marketing notes include talking points to be incorporated into the scripts read by the Truth For Life program announcer.

Name Acquisition Campaigns 

Write copy for outbound emails, landing pages, on-air talking points, program scripting and direct mail promoting several name acquisition campaigns each year.

Brand 

Write in a voice and length appropriate for the delivery channel and audience. Use language and style that follows the Truth For Life brand and replicates the Truth For Life voice.

Other responsibilities

Have a specific weekly time available for consultation, reviews, and communication.

Work closely with the Communications editor to ensure that all written work is grammatically, theologically, and structurally correct.

Outcomes

Capture the Truth For Life voice, tone, and personality through the written word.

Work independently to write high-quality, creative, compelling copy on schedule.

Coordinate with the Communications creative team for initial direction as needed and work in a team environment, being open to team input on written content improvement and changes.

Write copy that adds value to listeners, followers, subscribers, and donors.

Participate as a member of the team and make recommendations for continual improvement. 

Demonstrate excellent written communication skills.

Demonstrate a meticulous use of accurate grammar, sentence structure, and use of a sizeable vocabulary.

The mission for this role is to drive Truth For Life’s content translation creation and distribution.  Translation is achieved through relationships with publishers and translators.  Position includes process monitoring and budgeting, and management of department operations including Translation Coordinator.  Feedback, distribution opportunities and innovative approaches are pursued in collaboration with other departments to support overall TFL mission.  Reporting to the COO, this role is the primary contact for translation partners internationally. This position is essential to supporting the mission of the ministry of Truth For Life.

Outcomes for year 1

1.     Maintain and expand tracking for ongoing projects regarding international translation.

2.     Personally engage with translation partners, looking to establish a personal relationship.

3.     Pursue new translation projects (books, articles, video and/or audio).

4.     Compile monthly, quarterly and annual reports to show both projects and distribution.

5.     Establish and follow record-keeping practices to ensure TFL saves and organizes all translated material.

Scorecard

Principal Accountabilities:

Translation Management

·       Oversee the translation process of Alistair Begg's Bible teachings into multiple languages.

·       Ensure translations maintain the integrity and accuracy of the original content.

·       Collaborate with translators and linguistic experts to ensure cultural relevance and sensitivity.

Distribution Strategy

·       Develop and implement a global distribution strategy for translated materials.

·       Identify and establish partnerships with international publishers and distributors.

·       Monitor and evaluate the effectiveness of distribution channels and make necessary adjustments.

Partnership Development

·       Build and maintain relationships with partner publishers and distributors.

·       Negotiate contracts and agreements with partners to ensure favorable terms.

·       Coordinate with partners to ensure timely and efficient distribution of materials.

Quality Assurance

·       Implement quality control measures to ensure high standards of translation and distribution.

·       Conduct regular reviews and audits of translated materials and distribution processes.

·       Address any issues or discrepancies promptly and effectively.

Project Management

·       Manage multiple translation and distribution projects simultaneously.

·       Develop project timelines, budgets, and resource plans.

·       Track project progress and report on key metrics.

Team Leadership

·       Lead and mentor a team of translators, project coordinators, and distribution specialists.

·       Foster a collaborative and inclusive team environment.

·       Provide training and development opportunities for team members.

Desired Qualifications:

·       Bachelor's degree in Translation, Linguistics, International Relations, or a related field.

·       Minimum of 5 years of experience in translation management and/or global distribution.

·       Proven track record of managing translation projects and partnerships with international publishers.

·       Strong understanding of cultural nuances and sensitivity in translation.

·       Excellent project management and organizational skills.

·       Ability to lead and motivate a diverse team.

·       Strong communication and negotiation skills.

·       Passion for Alistair Begg's teaching and the mission of Truth For Life.

Supervises: Translation Coordinator

Competencies

Judgment/Decision Making: Equally considers objective facts and subjective experience/feedback to make the best decision

Strategic Skills: Can help cast a vision for Truth For Life's international presence and create a plan to accomplish the vision

Resourcefulness: Adopts new tools and clever approaches to solve problems and overcome difficulty

Organization/Planning: Able to establish, execute, and manage new initiatives and strategic plans

Adaptability: Easily adjusts to new conditions on the fly and is open to new and shifting priorities

Customer Focus: Orients all decisions toward translation partner relationship and listener experience/ministry awareness

Communications - Oral and Written: Speaks and writes in a manner that is clear, professional, friendly, and sincere

Negotiation: Comfortably engages discussion about terms of agreement in favor of the ministry

Goal setting: Establishes specific, measurable, achievable, realistic, and time-targeted goals

Tenacity: Highly persistent in striving to achieve or maintain goals/objectives, and determined to overcome obstacles

Networking:  Seeks and welcomes new professional connections and enjoys building relationships

Teamwork: Inspires positive team culture where individuals rally behind common goals and appreciate working with one another

Attention to Detail: Ensures accuracy and quality in all aspects of translation and distribution.

Cultural Awareness: Demonstrates understanding and respect for cultural differences.

Leadership: Inspires and guides team members to achieve their best performance.

Problem-Solving: Identifies and resolves issues efficiently and effectively.

Are you passionate about serving others and making a difference? At Truth For Life, we’re seeking a dedicated Customer Service Representative to join our team. As a vital part of our organization, you’ll play a crucial role in ensuring that our supporters receive exceptional service. Here’s what you’ll be doing:

• Answering Phones and Emails: You’ll be the friendly voice on the other end of the line, addressing inquiries, providing information, and assisting donors and listeners. Whether it’s a prayer request or a technical question, you’ll handle it with grace and efficiency.
• Processing Donations: Every gift matters, and you’ll be responsible for accurately processing donations. Your attention to detail and commitment to excellence will help us steward these resources effectively.
• Glory of God: Above all, your work is not just a job—it’s a ministry. As a Customer Service Representative, you’ll serve with the understanding that every interaction is an opportunity to reflect God’s love and grace. Whether you’re resolving an issue, praying with a listener or helping someone find just the right message you’ll do it all for His glory.

If you’re a compassionate communicator, organized, and motivated by faith, we invite you to join our team. 

Primary accountabilities:

• Understand and embrace our desire to see unbelievers converted, believers established, and local churches strengthened.
• Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries.
• Respond to listener communication in a professional, courteous, and prompt manner.
• Process orders and donations.
• Troubleshoot and assist customers with basic technical difficulties (i.e. downloading an MP3 file, troubleshooting online account setup, app download and installation, etc).
• Update and maintain listener accounts in the constituent database.
• Prioritize and organize daily projects based upon degree of importance and level of urgency.
• Answer questions and help listeners find specific teachings and other resources.
• Field listener feedback and prayer requests.
• Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features.

Essential skills and abilities:

• Excellent verbal and written communication skills with emphasis on phone etiquette.
• Attention to detail and desire for quality service.
• Proficient in Microsoft Office.
• Proactive approach to learning and customer service.
• Strong computer skills and experience with windows based systems.
• Ability to type 70 words per minute.
• Keen ability to actively listen and anticipate questions.
• Ability to multi-task.
• Ability to handle consecutive phone calls efficiently and effectively.

Customer service or professional phone operator experience is preferred but not required.

This position is based in our Cleveland, Ohio office, where we can see and support one another face-to-face, collaborate throughout the day, and enjoy espresso together!  (Or Hot Chocolate if you're not a coffee fan...). 

Truth For Life (TFL) communicates the Gospel of Jesus Christ to the world. This evangelistic effort is enabled by various technologies that are supported by the Information Technology Systems Administration role. As a key member of TFL, this position is responsible for providing oversight, design and direction of IT systems and infrastructure, support of TFL employees including Macs and PCs and their rollouts, training and documentation. This position is essential to supporting the mission of the ministry of Truth For Life.

ROLE DESCRIPTION:

In this role you will be responsible for the management, oversight, and continuous improvement of the organization’s IT infrastructure, working closely with and under the direction of the IT Director. You will help set the technical direction for the environment while managing projects and day-to-day activities with key vendors. Key responsibilities include administering and maintaining on-premises and/or cloud-based servers, designing and supporting system architectures, and ensuring high availability, performance, and reliability of core services. You will also design, implement, and maintain deployment, device management, patching, and maintenance systems for our fleet of Macs and PCs. You will ensure system reliability through effective patch management, backup execution, and regular testing of backup and recovery processes. You will play a lead role in strengthening the organization’s security posture by maintaining PCI compliance and advancing security best practices, including responding to security incidents and supporting security awareness initiatives. This position is also critically involved in organizational initiatives requiring the evaluation, design, pricing, and implementation of new systems or processes. Additional responsibilities include collaborating with developers and an existing system administrator, providing technical support for users both in the office and remotely, and facilitating user training. This position reports to the IT Director.

RESPONSIBILITIES:

·       Manage IT projects by coordinating timelines, deliverables, and dependencies with the IT team, other departments, and key vendors

·       Ensure system patching, updates, and routine maintenance are executed consistently across servers, endpoints, and core platforms

·       Ensure backups are executed successfully and support disaster recovery and business continuity testing activities

·       Monitor and report on IT key performance indicators (KPIs), including availability, response times, and service levels

·       Communicate planned maintenance windows, service interruptions, and outages clearly and proactively to staff

·       Track, document, and resolve support issues using the help desk ticketing system

·       Maintain PCI compliance and lead the implementation of security best practices, including remediation of identified gaps and security awareness initiatives

·       Advocate for strong security and privacy practices with vendors, employees, and leadership to protect organizational and donor data

·       Implement and manage device management solutions for company‑owned Macs and PCs, including deployment and maintenance tooling

·       Support annual and long‑term organizational initiatives by assessing IT system, infrastructure, and policy needs for feasibility, cost, and timelines

·       Provide basic network administration, monitoring, and troubleshooting (LAN, WAN, Wi‑Fi, VPN)

·       Administer and maintain servers, including operating system updates, performance monitoring, and capacity planning

·       Evaluate, test, and deploy new software solutions in alignment with organizational standards and needs

·       Manage software licensing, renewals, compliance, and vendor relationships

·       Respond to and assist with the investigation and remediation of security incidents

·       Purchase, configure, inventory, and maintain IT hardware and accessories

·       Administer team collaboration platforms (e.g., email, messaging, file sharing, video conferencing)

·       Manage technical onboarding and offboarding processes for employees and contractors, including account provisioning and access removal

·       Maintain and support conference room technology and audiovisual systems

·       Create and maintain internal IT documentation, standards, and procedures

·       Develop and administer technical training for employees based on skill gaps and new system or software rollouts

QUALIFICATIONS & REQUIREMENTS:

Basic Education Requirement:

·       Bachelor’s Degree in Information Systems, Computer Science, Computer Engineering or related field

Preferred Requirements:

·       5 years or greater of relevant technical experience or demonstrated success in a Systems Administration role

·       Experience working in and in support of a small- to medium-sized network of servers, desktop systems and communications devices using up-to-date Microsoft infrastructure components and other standard networking components.

·       Experience managing Mac and iOS devices in addition to Windows Server and desktop OS environments

Skills:

·       Demonstrated knowledge of Windows desktop products and familiarity with Windows servers and networks

·       Demonstrated working knowledge of network protocols, server and desktop technologies.

·       Ability to organize and deliver training of basic IT concepts to users.

·       Ability to negotiate hardware/software service and technical support needs in conjunction with IT Director.

·       Ability to manage multiple activities and tasks simultaneously.

·       Ability to communicate well throughout system outages, procedure changes and upgrades.

·       Well-developed verbal and written communications.

·       Customer-oriented and cool-tempered in all situations

·       Experience with macOS and other Apple devices is a necessity.

·       Experience in scripting for Windows and Mac/iOS devices for system management

·       Experience with MDR, SIEM, and RMM tools for security response and patching

·       Understanding of large disk arrays and design parameters around backup, DR and recovery

·       Understanding of VMs and how they function

·       Set strategy and design direction for IT infrastructure based on needed business requirements

·       Demonstrate excellence in each task done with an eye towards making the experience for each employee and user simple and easy to understand and respect their time as valuable members of TFL

Work time, environment and physical demands:

·       Evening and weekends work is required on occasion.

·       Stand for extended periods of time

·       Lift up to 50 pounds

The mission of the Content Coordinator is to support key stakeholders and content creators in achieving ministry targets and project deliverables efficiently and excellently. This position is essential to supporting the mission of the ministry of Truth For Life.

Job Description

As part of the Content Team, the Content Coordinator is responsible for interpreting new content ideas/requirements into clearly defined deliverables, coordinating production, and managing content priorities under the direction of the Director of Content. Content coordination includes the creation and dissemination of project plans and timelines to key team members; monitoring deadlines and effectively managing multiple projects at once, using tools like ClickUp. This person will also participate in creative thinking and mining of new content to produce new formats.

Responsibilities

• Interpret ideas into deliverables and achieve consensus, supporting key stakeholders and content creators
• Coordinate priorities to achieve milestones and deliverables for unique and ongoing projects, keeping content strategy targets at the fore
• Stay abreast of all situations that may affect deadlines or changes in scope; maintaining clear communication with all stakeholders at all times
• Ensure the Truth For Life Daily and Truth For Life Weekend broadcasts and other ongoing Content processes are on schedule and efficient
• Care of content archives, media asset management systems and related procedures
• Participate in creative thinking to produce new types of content
• Suggest content for new formats and mine archive for new opportunities

Production

• Participate in planning of broadcast schedule
• Manage audio content archive and be responsible for making content accessible to content team for development of new formats

Project Coordination

• Work as part of content team to create content development plans including scope, resources, and timing
• Facilitate the achievement of content project milestones from initiation to distribution
• Assist with the prioritization of projects
• Help determine if external resource or required to complete particular projects
• Track and report on project milestones and provide status reports to Director of Content
• Ensure all project documents are safely archived following project completion
• Equip Director of Content to serve as content team liaison to marketing and distribution team

Competencies

• Passion: Wholehearted commitment to the mission of Truth For Life
• Excellence: strong focus on sound quality, content integrity, attention to detail, and accuracy
• Organization/Planning: Able to independently manage priorities, deadlines, resources, and deliverables for a successful and timely outcome
• Efficiency: Committed to high quality, high producing, lean operation
• Judgment/Decision Making: Equally considers objective facts and subjective experience/feedback to make the best decision
• Accountability: Willingly held (and holds others) accountable to content quality, accuracy, and integrity
• Adaptability: Easily adjusts to new conditions on the fly, and welcomes challenges as opportunities.
• Tenacity : Persistent in maintaining or seeking to meet goals/objectives, determined to overcome obstacles
• Assertiveness: Proactively offers suggestions, opinions, and openly asks questions
• Creativity: Can contribute creatively, thinking outside-the-box to identify new content opportunities and contribute to content planning
• Teamwork: Inspires positive team culture in which individuals rally behind common goals and genuinely appreciate working with one another
• Conflict Management: The practice of recognizing and dealing with disagreement in a rational, balanced, and effective way.
• Problem solving: Able to perform quick study
• Communications - Oral and Written: Speaks and writes in a manner that is clear, professional, friendly, and sincere

The mission of this role is to represent Truth For Life’s dedication to teach the Bible with clarity and relevance through our video production process. The desired applicant will be involved in planning and production. and post-production of video assets. He or she will also engage with the digital team to ensure that TFL delivers quality video resources efficiently and effectively. Specifically, in conjunction with the Content Team, the Video Producer will be responsible for helping plan video projects, assisting in defining goals, developing concepts, and scheduling shoots. Through the production process, he or she will be responsible for directing the project by overseeing the filming, coordinating the crew (as necessary) and ensuring the plan is executed to the highest standards. After the footage is captured, he or she will be responsible for the editing, pacing, graphics, brand consistency, and delivery of the final product.

First-Year Outcomes

1. Practical working knowledge and understanding of all aspects of Truth For Life video production process. 
2. Play a key role in creating short videos for social media and the TFL website.  Prepare outside messages for delivery to our communication channels. Provide support for Year End campaigns, Truthpartner campaigns, and other communications initiatives.
3. Refining the video production processes to fit the mission of TFL and the content team objectives. Document procedures to enable coordination with all departments as necessary.
4. Successfully meet all production deadlines with excellent deliverables.
5. Establish a team of freelance and contracted support to enable creation of high quality, high quantity, dependable video content.

Accountabilities and Metrics

Competencies

• Passion: Wholehearted commitment to the mission of Truth For Life
• Excellence: Strong focus on video quality, content integrity, attention to detail, and accuracy
• Organization/Planning: Able to independently manage priorities, deadlines, resources, and deliverables for a successful and timely outcome
• Efficiency: Committed to high quality, high producing, lean operation
• Judgment/Decision Making: Equally considers objective facts and subjective experience/feedback to make the best decision
• Accountability: Willingly held (and holds others) accountable to content quality, accuracy, and integrity
• Adaptability: Easily adjusts to new conditions on the fly and welcomes challenges as opportunities.
• Tenacity: Highly persistent in maintaining or seeking to meet goals/objectives, determined to overcome obstacles
• Assertiveness: Proactively offers suggestions, opinions, and openly asks questions
• Creativity: Can contribute creatively, thinking outside-the-box to identify new content opportunities and contribute to content planning
• Technology: Stay up-to-date and keyed into the technological changes of the video industry, and bring that insight to bear on workstation, camera, lighting, and other purchases